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How HBD Baji Handles Your Personal Information

Your account data stays with us — we collect only what we need to run your account, process payments through bKash, Nagad, and Rocket, and keep your wallet activity secure. Access and eligibility on this platform depend on your local law and eligible regions.

Account Data ProtectedPayment Info SecuredbKash, Nagad, Rocket Transactions CoveredYour Rights Apply
HBD Baji How HBD Baji Handles Your Personal Information
DATA SECURITY PRACTICES

How We Keep Your Account and Data Safe

Account security at HBD Baji runs on a few concrete layers. Your login is protected by OTP verification sent to your registered mobile number — the same number linked to your bKash, Nagad, or Rocket wallet. Payment data passes over encrypted connections, and we do not store your wallet PIN or mobile banking credentials on our side. Cookie settings can be adjusted from your browser or, where available, from within the account settings panel.

OTP Verification

Every login triggers a one-time code to your registered number. This ties your account access directly to the mobile you use for bKash, Nagad, or Rocket.

Encrypted Transactions

Payment data between your wallet and our system moves over an encrypted connection. We handle the transaction reference, not your wallet credentials.

Data Retention Control

Account records stay active while your account is open. You can request deletion of personal data by contacting support — subject to what retention rules require us to keep.

Cookie Transparency

We use session cookies for login and analytics cookies to understand how the platform is used. You can limit analytics cookies without affecting your account access.

PRIVACY CONTACT

Reach Our Privacy Team

If you have a question about how your data is handled, want to request a copy of your records, or need to correct information on your account, our support team can help. We aim to respond within the timeframe required under applicable rules. For payment-related data queries — including records tied to your bKash, Nagad, or Rocket transactions — contact us through the channels below.

Live Chat Start a chat from the account dashboard. Our team handles data requests and privacy questions alongside general account help.
Email Support Send your privacy request to our support email. Include your registered mobile number and the data query you need resolved.
Help Centre Our help section has step-by-step instructions for submitting data access requests, updating your details, and managing cookie preferences.

Common Questions About Your Privacy on HBD Baji

If your question isn't covered below, our support team can take it up directly. Contact us via live chat or email with your account number ready.

We collect your name, registered mobile number, and payment method details — for example, your bKash or Nagad number. We also log device and session data to secure your login.

We do not sell your personal data. We may share limited information with payment processors — such as bKash, Nagad, or Rocket — only as needed to complete your transactions.

Submit a data access request through live chat or email support. Include your registered mobile number. We'll respond within the timeframe required under applicable rules.

Yes. Contact support to request deletion. Some records — such as transaction logs — may need to be retained for the period required by applicable regulations before full deletion is possible.

We store only the transaction reference tied to your wallet, not your PIN or mobile banking password. All payment data moves over encrypted connections between your wallet and our system.

We use session cookies — required for login — and analytics cookies. You can disable analytics cookies from your browser settings without affecting how your account or payments work.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.