Reference

Terms and Conditions for Using HBD Baji

These terms set out what you agree to when you open and use an account with us. Access to our platform depends on your local law and eligible region, so read this carefully before you deposit or play.

Account eligibility appliesbKash, Nagad, Rocket payments coveredSubject to local law and regionWe may update these termsYour use confirms acceptance
HBD Baji Terms and Conditions for Using HBD Baji
TERMS HELP AVAILABLE

Contact Us About These Terms

If any part of these terms is unclear, or if you have a question about how a specific rule applies to your account or wallet activity, our support team is here to help. Reach out through any of the channels below and we will respond with a straight answer.

Team online

Live Chat

Start a live chat session from your account dashboard for questions about terms, account status, or wallet transaction disputes.

Email Support

Send a detailed query to our support email for written responses on account conditions, payment terms, or eligibility questions.

Help Centre

Our help centre covers common terms questions including account verification steps, wallet rules, and what happens when terms change.

HOW WE HANDLE ACCOUNTS

Account Security and Your Rights Under These Terms

We take the security of your account and the accuracy of your transaction records seriously. Every deposit and withdrawal via bKash, Nagad, or Rocket is logged against your account with a timestamp and reference. If you spot a discrepancy, you have the right to raise it with us and we will review the record. You can also request a copy of your transaction history at any time through the account settings page.

Data Retention

We retain account and transaction records in line with applicable legal requirements. You may request access to your personal data by contacting our support team directly.

Account Security

Your account is protected by password and OTP verification. If you suspect unauthorised access, contact support immediately and we will place a temporary hold on the account.

Who to Contact

For terms-related concerns — including data access requests or account closure — email our compliance team. We aim to respond within the period stated in our support policy.

Requesting Changes

If your registered details change — including the mobile number linked to your bKash, Nagad, or Rocket wallet — submit a change request through account settings with supporting verification.

Common Questions About Our Terms

Here are the questions we hear most often about how these terms work in practice. If yours is not listed, use live chat or email to get a direct answer from our team.

These terms apply to anyone who opens an account with HBD Baji. Access depends on your local law and eligible region, and your use of the platform confirms you have checked your eligibility.

We may suspend or permanently close an account that breaches these terms. This includes providing false registration details or misusing the wallet payment system, such as bKash or Nagad chargebacks.

Yes. We may update these terms and will post the change on this page. Continued use of your account after the update date means you accept the revised terms. Close your account before that date if you do not agree.

Your bKash, Nagad, or Rocket provider has its own terms. Both sets apply when you make a transaction through our cashier. A reversal from your wallet provider can affect your account balance here.

Contact our support team by email with your account details and the specific records you need. We will respond in line with applicable data access timelines and local legal requirements.

Contact live chat or email support immediately. We can place a hold on your account while we investigate and review the login and OTP records tied to your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.